‘I asked Mel from JuMelia to help my team understand and further their thinking around account management this year. Developing and maintaining relationships with Bournemouth’s major employers is fundamental to our new approach to economic development at Bournemouth Council, so it is essential team members develop and keep up their skills in this area.
We needed a bespoke solution that could be flexible to provide different levels of information to each team member, due to different levels of existing knowledge. What we wanted was also not something provided by our internal learning and development programme.
Mel worked with me to understand our business, the individuals in the team and to get to the heart of what we really needed. Mel then developed an approach that both provided account management theory to the team, but also that put the focus on each person’s specific work area and individual training needs, delivered through one to one meetings.
Through her experience and knowledge but perhaps more importantly, through her personal approach, Mel delivered a great solution for us and the feedback from the team has been fantastic.’
Head of Economic Development & Sustainability, Bournemouth Borough Council